Frequently Asked Questions

Everything you need to know about your Creation Music Company gear and orders

How long will it take for my pedalboard to ship?

Standard supply items typically ship within 1-3 business days. For custom pedalboards and boutique flight cases, lead times can vary between 2 to 4 weeks depending on the complexity of the build and current order volume.

Do you offer international shipping for electronics and boards?

Yes, we ship our products worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that international customers are responsible for any customs fees or import duties incurred.

What is your return policy on custom-built gear?

While we offer a 30-day return policy on standard accessories and stock items, custom-built pedalboards and modified electronics are non-refundable. If there is a manufacturing defect, we will provide a repair or replacement under our limited lifetime warranty.

Are your power supplies compatible with international voltages?

Most of the power supplies we stock are switchable or universal (100-240V), but we recommend checking the specific product description. Always ensure you are using the correct IEC cable for your region's wall outlet.

Can I request a custom size for a pedalboard or patch bay?

Absolutely. We specialize in custom solutions. You can use our 'Custom Shop' contact form to provide specific dimensions and requirements, and our engineering team will provide a quote within 48 hours.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer financing options through Affirm for larger gear investments.