Returns & Exchanges

At Creation Music Company, we stand behind the quality of our boutique audio gear. If you are not completely satisfied with your purchase, you may return your eligible electronics and accessories within 30 days of delivery for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund and prevent damage during transit.

• 3.
  Ship Item Back

  Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our headquarters.

• 4.
  Inspection & Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 5-7 business days.